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COBRA Connect - FAQs

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COBRA CONNECT FAQ'S

HOW DOES ARCCOS CADDIE WORK? +

The Arccos sensors in your clubs are designed to detect impacts when you hit a golf ball. Each Arccos sensor also has a unique transmitter inside of it and these transmitters pair to your phone. Each club is paired with your phone as a separate and unique device. This allows the Arccos app to know which club you used when you hit a shot. When a sensor detects an impact, it sends a signal to the phone's microphone. That signal says something like, "I'm a 7-iron and I just hit a shot." When the phone receives that signal, it uses its GPS capability to make a note of exactly where that shot occurred. The Arccos Caddie app then overlays that data onto a map of the hole you're playing. Arccos knows where the fairway and green and bunkers are located, so it knows how to categorize your shot as a drive, approach, chip, putt, etc. Because Arccos Caddie utilizes the GPS functionality of the phone to know where you hit your shots from, it is imperative that you keep the phone on your person when you play.

INSTALLING SENSORS +

Install The Grip & Sensor

Grip your driver before installing the sensor. Heat the end of the grip with a hair dryer for about 10 to 15 seconds to make it more pliable.

Place a small amount of grip solvent into the grip end cavity as a lubricant.

Set the sensor down into the cavity at a slight angle

Push the upper-edge in at a slight angle and then press it down firmly into the grip.

The edge of the grip cap may need slight adjusting to create a flush fit.

HOW DO I GET ADDITIONAL ARCCOS CADDIE SENSORS FOR THE REST OF MY CLUBS? +

All sensor redemptions will be handled through the ARCCOS CADDIE app. There are two pathways where you can receive FREE Arccos sensors to pair with the rest of your bag.

With the purchase of any COBRA CONNECT enabled iron set, you can redeem an additional 8 Arccos Caddie Smart Sensors
With the purchase of any single COBRA metalwood or wedge that is COBRA CONNECT enabled, you can redeem an additional 14 Arccos Caddie Smart Sensors

See Arccos Caddie app for details. Shipping & Handling rates may apply.

MY SENSORS AREN’T PAIRING/WORKING - WHY? +

Use sensor diagnostics tool which is located under the clubs section within the app. This tool will determine if a sensor is dead. Prior to testing a sensor, ensure you are in a well lit room.

WHERE SHOULD MY PHONE BE WHILE I'M PLAYING? +

We recomend your phone be placed in your font leading pocket. For example, RH golfer - left front pocket, LH golfer - right front pocket.

WILL THE APP WORK WITH MY SMARTPHONE OR WATCH? +

Arccos Caddie is available for the following types of devices:

iPhone 5 and newer, running a minimum of iOS 10. Also available on Apple Watch - Series 2-5
Android phones with a gyroscope running Marshmallow 6.0 or above

Note, only Android devices with a gyroscope running Marshmallow 6.0 or newer and that are on the correct operating system will see the Arccos 360 app available for download in the Google Play app store.

HOW MANY COURSES DOES ARCCOS CADDIE HAVE MAPPED? +

At this time, we have mapped 40,000 courses worldwide. If you search for a course in Arccos Caddie and cannot find it, it is entirely possible that we somehow missed it. If that happens, please shoot us an email at courses@arccosgolf.com with a scorecard and course layout and we will get the course mapped for you.

DO I HAVE TO DO ANYTHING EXTRA ON COURSE FOR THE ARCCOS APPS TO RECORD MY SHOTS? +

No. That's the Arccos magic. No extra steps, no extra devices. No need to tap, touch, trigger or do anything in order for the app to capture your stats. After you pair the sensors to your app, just start the app, confirm the course, select your starting hole and play.

WHAT HAPPENS IF MY PHONE DIES DURING A ROUND? +

It's a bummer if that happens, but all your data will be saved up to the point when your phone died.

CAN I RUN OTHER APPS WHILE I HAVE ARCCOS OPEN? +

Yes. You can run other apps, text, email, and take phone calls while Arccos is running (though it's really bad etiquette to take a phone call on the golf course). Keep in mind though that the more you use your phone for other tasks and the more apps you have running, the faster your battery will drain. Arccos can consume about 40% on average of your phone's battery during an 18 hole round.

WHAT IS MY SMART DISTANCE? +

SMART DISTANCE is Arccos’s estimation of your expected distance on a well struck shot. It is based on your historical data and excludes mishits and abnormally long shots (i.e. off the cart path, punch out from under a tree). Similarly, SMART RANGE is Arccos’s estimation of the expected distance range a player might expect to achieve with a particular club.

HOW MUCH DATA DOES ARCCOS USE? +

Arccos's data downloading requirements are largely limited to the downloading of course information and maps before you start your round. This can be done over wifi or via a mobile data plan. The amount of data required to download a course varies, but is typically well less than 5mb. During a round, Arccos uses minimal data and can actually function without a data connection at all.

HOW TO DELETE A ROUND. +

To delete a round, first tap on the "Activity" button on the bottom of the screen. Then select the three round horizontal dots corresponding to that round and then select Delete.

MY SCORECARD IS INCORRECT +

Send scorecard updates to starter@arccosgolf.com

HOW DO I REPLACE LOST SENSORS? +

Contact Arccos at www.arccosgolf.com or starter@arccosgolf.com

I HAVE MORE THAN 14 CLUBS, MAY I PURCHASE MORE SENSORS? +

Contact Arccos at www.arccosgolf.com or starter@arccosgolf.com

USER GUIDE

GETTING STARTED - COBRA CONNECT +

Setting up COBRA CONNECT powered by Arccos takes around 5 minutes to complete. It is best to do at home where you don't have have the added pressure of a looming tee time. These following steps will get you up and running quickly.

Download the app and create an account
Pair your sensors in a well lit room
Read the Tips and Tricks
Start a round

WHERE TO KEEP YOUR PHONE - COBRA CONNECT +

Because COBRA CONNECT communicates with the Arccos Caddie app though the microphone on your smart phone, it is imperative that you keep your phone in your front pocket. The Arccos Caddie app knows where your shots take place because your phone's GPS knows where you are. If your phone is not on your person, the app cannot record your shots at the locations where the shots occurred. Using its motion sensors and microphone, your phone can "feel" your body rotate as you swing and "hear" your club hit the ball, enhancing the shot detection accuracy.

STARTING A ROUND +

To start a round, open the app and select the “START ROUND” option at the bottom of the screen. Arccos Caddie should auto-detect which course you are at based on your GPS location. (Make sure that you have Location Services on your iPhone enabled to ALWAYS). If Arccos Caddie does not locate the right course, or if you want to pre-load a course before leaving home, tap on the search bar located at the top of the screen and enter the name of the course you're looking for. Choose the set of tees you plan to play for that round and the hole you are starting on and tap the “Start Round” button.

ARCCOS CADDIE RANGEFINDER +

COBRA CONNECT Powered by Arccos functions as a GPS rangefinder, displaying distances to the front/middle/back of the green on the hole you are currently playing. Arccos Driver and Caddie also have the ability to give you the distance to any specific point, and the distance from that point to the center of the green. To activate this feature, simply press and hold your finger on the screen. A crosshair will pop up, which can be dragged to any location. To dismiss the rangefinder function, tap a second time anywhere on the screen.

HOW DO I TAKE A MULLIGAN? +

Multiple shots are suppressed within a certain radius (e.g., if a mulligan is taken or a practice swing registers as a shot). The downside to this, is if you flub a shot less than 5 meters, or take multiple shots in a bunker, those additional shots will also be suppressed.

WHAT IS THE BEST PUTTING ROUTINE FOR SHOT DETECTION? +

All putts need to be addressed in order to detect a putt (e.g., if you walk up to a putt and tap it in without addressing it, it will not be detected)

ARCCOS CADDIE AND ARCCOS DRIVER - TIPS AND TRICKS +

In order to get the best possible experience with COBRA CONNECT Powered by Arccos, please keep the following suggestions in mind while playing:

Keep your smartphone in your pocket while playing.
Download the course information in advance.
Start your round on the first tee, not on the practice range or practice green.
Charge your phone's battery fully before playing with Arccos.

DOWNLOADING THE APP - ARCCOS CADDIE / ARCCOS DRIVER +

To download the Arccos Caddie or Arccos Driver on your phone, follow these steps:

Go to the Apple App Store or Google Play store on your mobile device.
In the search toolbox, enter Arccos.
When your search has returned results, tap or click on one of the two apps. A new green icon will appear asking to Install App. Tap it.
Once the download is complete you are ready to pair your sensors and play!

ENABLING LOCATION SERVICES +

Location Services must be enabled in order for Arccos Caddie and Arccos Driver to position your shots. Arccos only uses your location in the background when you are on the golf course and playing a round. Arccos does not use your location when you are not playing golf. There are two ways for you to access this setting on your phone: The first time you open the app you will be prompted to let Arccos access your location, Select "Always Allow".
Navigate to your Settings App, select Privacy, select Location Services, Select Arccos 360 or Arccos Driver app, toggle the Location Services switch on. Allow Location Access should be set to Always.

APP UPDATES +

Arccos will periodically add new features, updates, and improvements to the Arccos Caddie app. It is recommended that you keep your Arccos app updated to the latest version. To do this open your App Store on your smart phone, and in the lower right hand corner there is an Updates button. Tap that button and when you see Arccos Golf click the blue Update button.

WHERE CAN I GO TO GET ADDITIONAL INFORMATION ON THE ARCCOS APPS? +