Customer Support

Over recent years we have been able to consolidate our past catalogs into one place and have listed them here in our archive. These catalogs are the exact copies that were available at the time of that year’s product launch and have all pertinent product information.

You can view those here:

http://www.cobragolf.com.au/golf-clubs/archive

We have a warranty and repair department for such issues and, as a wholesale company, all of these flow through our valued retail partners who then contact us on your behalf to get any available options. If at all possible we suggest contacting the dealer where you originally purchased the clubs, though that is not a requirement.

If need be you can find your nearest COBRA retailer below:

http://www.cobragolf.com.au/dealer-locator

To gauge whether or not your club is under warranty, here is our policy:

Limited One-Year Warranty
COBRA warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should any product fail to perform for either of the above reasons, COBRA will repair it or, at our option, replace it with an equivalent product at no charge. If the date of purchase is unavailable, this warranty shall begin on the product manufacture date. COBRA reserves the right to inspect all warranty claims to determine the extent of warranty application. COBRA does not sell or return component parts. All products returned for warranty claims become the property of COBRA. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA may amend this warranty policy at any time.
Customer Claims Procedure
To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized COBRA Golf Shop from whom the goods were originally purchased.
Limited Liability
COBRA will not be liable for any failure or delay in performance due in whole or in part to any cause beyond COBRA's reasonable control including, but not limited to, strikes, riots, wars, fire, acts of God, or acts of compliance with any law or government regulation. In no event shall COBRA be liable to Buyer for (i) any special, indirect, incidental or consequential damages, or (ii) any damages resulting from loss of use or profit.

As a wholesaler of new-only products, once we have exhausted a model's headstock we are unable to fill any new orders for replacements.
By nature, our models tend to be attainable at retailers for a fairly lengthy period after discontinuation which tends to be a great resource to get replacements and to allow you to "fill in" sets. In lieu of finding something in the open market, we can tell you that current generations of COBRA products often make great replacements for past models as they are quite often aimed at the exact same player type.

As a wholesaler of new-only products we would not be a direct resource for trade, unfortunately. We can say that many retailers out in the market do offer trade-ins however, and if you would like a listing of COBRA retailers that potentially might, we have listed our partner link below. (Please note it is the retailers policy as to whether or not they do trade-ins)

http://www.cobragolf.com.au/dealer-locator

While most of our of retail accounts do not carry these in-house, these items directly related to your COBRA Golf clubs may be ordered per your request through any of our valued partners listed here:

http://www.cobragolf.com.au/dealer-locator

While we can never authenticate products 100% through this forum, we can say that if you would like to provide us with a hosel code we would be happy to tell you if it is one that matches a sequence of numbers that were generated from COBRA. You can attain that information by contacting our customer service team at (800) 917-3300.

If you would like to have us authenticate them 100% you can have any COBRA retailer contact our warranty and repair team to set up a full inspection.

If you would like a listing of retailers, we have placed them here:

http://www.cobragolf.com.au/dealer-locator

For our current driver line with adjustable flight technology (AFT) we absolutely do offer a "shaft-only" option where you can have any of our valued retail partners contact us to order on your behalf.

We will assemble the AFT tip along with the grip of your choice on the shaft, though as a wholesaler we do not have a suggested retail amount to quote you. You can get all pricing and leadtime from your local retailer before placing the order.

If you do not have a preferred retailer, we have listed them here:

http://www.cobragolf.com.au/dealer-locator

You can recover your password here:

http://www.cobragolf.com.au/account/forgot-password

Just enter your email address and your password will be sent to you.

TELL US!!!
Just let us know the following:
- Your name (ie. John Doe)
- Date of your hole-in-one (ie. January 15, 2012)
- Name of the golf course (ie. Twin Oaks Golf Course)
- Hole number (ie. No. 15)
- What COBRA club you used (ie. AMP 7-iron)
Congratulations, we will send you out a Certificate of Acknowledgment commemorating this awesome feat!

At COBRA we are very proud of the products that we put are names on and encourage you to go get a look for yourself. In that spirit, we have listed our valued retail partners below:

http://www.cobragolf.com.au/dealer-locator

We also linked the following Demo Day listing which is updated continually:

http://www.cobragolf.com.au/demo-days

As a wholesaler we do not sell clubs directly. We rely on our valued retail partners of which a certain number do sell online - though the majority do not.

Here is a list of valued dealer accounts:

http://www.cobragolf.com.au/dealer-locator

As a wholesaler we are unable to look directly at orders unless instructed to by our valued retail partners who can contact us, provide their account number and get an up to the moment update on a given order.

We can say that it is our foremost interest to ship all orders ASAP and provide the most detailed information possible so have your chosen retail partner contact us and we will provide that information.

One of the most difficult things we are asked to do through this format is to distinguish what is best for someone's game and we strongly encourage you to take a look at our awesome line-up for yourself. In that spirit, we have listed our valued retail partners below:

http://www.cobragolf.com.au/dealer-locator

We also linked the following Demo Day listing which is updated continually:

http://www.cobragolf.com.au/demo-days

We apologize we are not offering specifically what you are looking for, and to give you some insight as to why we offer what we do, we have included the following:

When launching product lines we pay strong attention to what models have been popular and effective and try to plan ahead accordingly. Likewise when launching new products we take into consideration all potential aspects of that specific offering and weigh whether or not the public demand will be there.

Our left handed product line, like our senior and ladies lines, makes up an integral part of our business albeit on a more limited basis and we have to use past information to make future decisions.

If you have questions about ordering or finding COBRA GOLF accessories in your area, please direct your question to the following email address: CobraPuma-Orders@Wheataccessories.com.

We receive countless requests for sponsorship opportunities throughout the course of a year. The cost of honoring all such requests would be prohibitive, and, because we do not want to discriminate by honoring some and not others, it is company policy to refrain from this practice. We hope you understand our position on this matter.

In the case that you are hosting a golf fundraiser, one suggestion we can make is for you to check with the golf course where your event is being held to inquire if the facility has a relationship with the local COBRA representative as something may be done on the local level. We've found that this grass roots approach has led to more interactive partnerships in some cases as well.

Thanks for your interest in COBRA, Coach!

We do have High School and Collegiate Programs and ask that you have the staff from your home golf course contact their local sales representative to provide all details and help facilitate.

Best of luck with your season!!!

We have included our employment listing area below and encourage you to take the opportunity while you are there to fill out an application whenever you see anything of interest so that we can have it on file.
Here is where you need to go:

http://www.cobragolf.com.au/employment